Privacy

1. Introduction

Nectal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nectal.co.uk and use our AI automation services.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Data we collect

We may collect the following types of information:

Information you provide directly:

• Name and contact information (email address, phone number)
• Business name and job title
• Account credentials if you create an account
• Payment information (processed securely through our payment providers)
• Any information you provide when contacting us or using our services

Information collected automatically:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Cookie data (see Cookies section below)

Information from third parties:

• Data from integrated services you connect to our platform
• Analytics data from service providers

3. How we use your data

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send you updates, marketing communications, and promotional materials (with your consent)
• Improve and personalise your experience
• Analyse usage patterns to improve our website and services
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you or to take steps at your request before entering into a contract
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications
• Legal obligation: Processing necessary to comply with our legal obligations

5. Data sharing

We do not sell your personal data. We may share your information with:

• Service providers: Third-party companies that help us operate our business (e.g., payment processors, hosting providers, email services). These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

When we share data with third parties, we ensure appropriate safeguards are in place to protect your information.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• For the duration of our business relationship
• As required to comply with legal obligations (e.g., tax and accounting requirements)
• To resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymise it.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request a copy of your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

8. Cookies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our services based on this information
• Provide relevant content and advertising

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

9. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us: