Got questions? This way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
Nectal is a UK-based company. We work with clients remotely across the United Kingdom and internationally. All consultations, onboarding, and support are handled online, so you can access our services from anywhere.
Our team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT). For clients on our Internal Automation Specialist plan, priority support is available with extended response times. Our AI-powered tools and automations run 24/7 once deployed.
You can reach us by email at info@nectal.co.uk. For existing clients, support requests are typically responded to within 24 hours on business days. Clients on higher-tier plans receive priority response times.
Yes, we work with businesses across various industries including e-commerce, professional services, and startups. We're happy to share relevant case studies or connect you with references upon request during your consultation.
We stand behind our work. If a pre-built automation doesn't perform as described, we'll work with you to resolve the issue or provide an alternative solution. For custom projects, we include a revision period to ensure the automation meets your requirements before final delivery.
Service details:
Learn more about the specifics of our services, including how to schedule appointments, what to expect during consultations, and the customization options available to meet your needs.
You can book a consultation directly through our website or by emailing info@nectal.co.uk. During the call, we'll discuss your current workflows, identify automation opportunities, and recommend the best solution for your needs—whether that's a pre-built template or a custom build.
Your first consultation is a discovery call lasting around 30 minutes. We'll ask about your business, the manual tasks taking up your time, and your current tools. From there, we'll outline which automations could help and provide a clear recommendation with pricing.
Absolutely. While we offer 80+ pre-built automation templates for common use cases, our Custom AI Automation service is designed specifically for businesses with unique workflows. We build solutions tailored to your processes and integrate them with your existing tech stack.
Pre-built automations can be deployed within 1-3 business days. Custom automation projects typically take 1-4 weeks depending on complexity. We'll provide a timeline estimate during your consultation.
For urgent requests, please contact us directly at info@nectal.co.uk and we'll do our best to accommodate. Clients on our Internal Automation Specialist plan receive priority scheduling and faster turnaround for new automation requests.
Procedures:
Understand our policies and procedures, including cancellation policies, warranties, confidentiality measures, and payment methods. We strive to make our processes transparent and straightforward.
For one-time projects, cancellations made before work begins are fully refundable. Once a project is underway, cancellation terms depend on the work completed. For subscription plans, you can cancel anytime—your access continues until the end of your billing period.
Yes. All automations include a 30-day support period after delivery. If something isn't working as intended, we'll fix it at no extra cost. For ongoing plans, support and maintenance are included throughout your subscription.
We take data security seriously. All client information and business processes shared with us are kept strictly confidential. We do not share your data with third parties, and we follow best practices for secure data handling throughout our work.
Yes, you can reschedule by replying to your booking confirmation email or contacting us at info@nectal.co.uk. We ask for at least 24 hours notice when possible, but we understand things come up and will do our best to accommodate.
For pre-built automations, refunds are available if the template doesn't function as described and we're unable to resolve the issue. Custom projects are scoped and agreed upon before work begins, so refunds are assessed on a case-by-case basis depending on project stage.
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